Transparency and fairness are our top priorities
We value our customers and strive to provide the best possible VPS services. If for any reason you are not satisfied with our service, we offer a straightforward refund policy.
All new customers are eligible for a full refund within the first 7 days of service activation, no questions asked. This applies only to the first order and not to renewals or upgrades.
Custom services, domain name registrations, and any software licenses are not eligible for refunds.
Send an email to support@calaivps.xyz with your order ID and a brief reason for cancellation. We will process your request within 3 business days.
We reserve the right to deny refund requests in cases of abuse, such as excessive resource usage, multiple refund requests, or policy violations.
By purchasing our services, you agree to abide by this policy.